Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Tuesday, 28 September 2021

Genny Mobility Factory

Genny is based in Sant'Antonino in southern Switzerland just north of the Italian border. I took the opportunity to visit and to meet the team and whilst there, to have my wheels professionally serviced for the first time ever. I have obviously done an amount of upkeep on my wheels but my joy is in riding Genny, not maintaining it.

Genny Mobility showroom

I understand that Genny is currently very busy as the other self-balanced wheelchair producers can no longer get the Segway powerbases. Genny is the one self-balanced wheelchair producer with an agreement with Segway for the production of medical devices for the next period. Genny also has an independent R&D department working on future Genny Mobility products. I'm really interested to see the future outcomes and wish Genny a bright and profitable future

Based over 2 floors Genny HQ is a clean and modern building. There is a central display area showcasing Genny in production colors, a development facility, the office and a workshop. Downstairs is storage and production 


This is my wheels undergoing service and update with a modification to the Segway actuation sensors that detect when a rider is present. I was very aware that my wheels have had significant use, often in wet salty conditions but was delighted to see it so well maintained

Whilst there I was introduced to both the electronic and mechanical designers working on future Genny Mobility products and took the opportunity to highlight some of my ideas particularly about being able to isolate power for air transport along with other issues like making Genny compatible with UK legal requirements


One of the first prototypes made 10 years ago. You can see the fundamental design is all there and I love the shape of the bold side handles

This visit was great - the team is young and keen and there is obviously vision and creativity for the future. 

I was also delighted the headquarters are adjacent to another beautiful lake that proved to be clear, warm water and a great place to stay and to swim