Thursday 16 November 2017

Autumn 2017

So it's been quite a while since my last post - life goes on and Genny is firmly part of my life now

My last post back in June 2017 was the start of a fantastic summer with lots of memories down at the beach and long wandering trips rediscovering places I have not visited for many year but can now once again explore

At the beach
High tide
Sunday morning swim

More recently my 1000 miles and still smiling has unfortunately turned into 1650 miles and an EO24 error in the little display window. I have also discovered that the international company Gemmy Mobility has gone into administration as I understand it. The effect of this is the UK distributor are unable to offer service or do guarantee work but they may be able to get me some parts

This has been a real quandary for me. These machines are expensive, even with the fantastic price I got, however one year down the road I have a unique machine that when it breaks, cannot be supported by the people that sold it

With investigation I was able to determine the EO24 error in the display is a Segway code for "CU A YAW B FAULT" according this reference list I came across: When this error occurs it initiates a lot of bleeping, shaking and in 10 seconds does an emergency shutdown procedure. It is alarming for everyone within 50m if this happens in a supermarket or other public arena. Although it is reset by switching of/on I don’t like the attention.

Genny chairs are advertised as the only Segway chair supported by Segway, I made some enquiries and discovered the UK Segway dealers are willing to repair the Segway part of things, but didn’t want to be involved in any complicated guarantee issues. I therefore needed to separate the Segway from the rest of the wheelchair

I did not know how integrated the Segway was to the Genny. There are functions where the Genny actions are affected by state of the Segway like: no legs down whilst moving and no legs up if not sufficiently level. To my delight I have discovered that the Genny is a completely separate entity and the integration works by monitoring the LEDs on the central consul display of the Segway rather than some bespoke hack that would render my Segway effectively unsupported

This means that even if the Segway dies completely I could get a replacement and with relative ease, rebuild the powerbase of my chair

I spent a whole day stripping out and packing the core Segway base unit to post off to Segway UK for repair. I await the verdict as to how repairable my unit is and am hopeful that within a week or so, I will have my newly serviced chair back in action and the assurance that at least the Segway can be supported.

I now feel reassured and am planning trips that take me out into the world again without the worry I'll need to ditch my wheels and hitch 

I will do a blog detailing a step-by-step how to take your Genny wheelchair to pieces and separate the Segway powerbase - Available HERE


  1. Ho lo stesso problema, quanto hai speso per la riparazione?

  2. Hi - can't remember, maybe 200 - 300 euro. the problem was the Pivot Leanster sensor. this is a segway repair and needs to go to the segway dealer to be fixed. good luck


    Non ricordo, forse 200-300 euro. il problema era il sensore Pivot Leanster. questa รจ una riparazione Segway e deve andare dal rivenditore Segway per essere riparata. in bocca al lupo